Job Description
Join our award-winning team in Philadelphia as a Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative environment focused on growth. Full-time benefits include health insurance, paid time off, and retirement plans. No prior experience required—bring your passion for helping others and we'll provide the rest!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with MS Office
- Problem-solving mindset with attention to detail
- Flexible availability including evenings/weekends
- Customer service experience a plus
- Philadelphia residency preferred