Job Description
Are you looking for an exciting opportunity to launch your career in customer service? Apex Support Solutions is seeking motivated individuals for our dynamic Entry Level Call Center team in Oklahoma City. We pride ourselves on our customer-first culture and are looking for people who are ready to grow.
As an Entry Level Representative, you will be the voice of our brand, helping our clients resolve their issues and find solutions. We offer comprehensive on-the-job training, a supportive team environment, and clear pathways for career advancement. If you have a positive attitude, excellent communication skills, and a desire to help others, we want to meet you!
As an Entry Level Representative, you will be the voice of our brand, helping our clients resolve their issues and find solutions. We offer comprehensive on-the-job training, a supportive team environment, and clear pathways for career advancement. If you have a positive attitude, excellent communication skills, and a desire to help others, we want to meet you!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and policies.
- Accurately document customer interactions and account information into our CRM system.
- Identify opportunities to upsell products or services and meet monthly sales targets.
- Collaborate with team leads and other departments to ensure seamless customer experiences.
- Maintain a deep knowledge of company products, services, and policy updates.
- Participate in daily team meetings and training sessions to stay informed.
Qualifications
- High school diploma, GED, or equivalent.
- Basic computer literacy and typing skills (30+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal communication and active listening skills.
- The ability to work in a fast-paced, dynamic environment.
- Must be at least 18 years of age.