Job Description
Launch your career in customer service with ConnectSolutions Group – Kansas City's leading call center employer! We're seeking motivated individuals no experience required for our paid training program. Enjoy competitive pay, comprehensive benefits, and clear advancement paths in a supportive, high-energy environment.
Our 4-week paid training program equips you with all necessary skills to succeed. Join over 500 team members who started with us and built rewarding careers. We value growth, teamwork, and customer excellence above all.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution time
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and compliance standards
- Participate in ongoing coaching and development sessions
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible shifts including evenings/weekends
- Passion for helping customers achieve positive outcomes