Job Description
Join our award-winning customer service team in Charlotte and launch your career with comprehensive paid training! At CustomerConnect Solutions, we're hiring motivated individuals for entry-level call center positions where no prior experience is required. Our 3-week paid training program equips you with essential skills in communication, problem-solving, and CRM software. Enjoy competitive pay, flexible scheduling options, and a supportive team environment focused on your growth. We offer career advancement paths to team lead and supervisor roles for top performers. Benefits include health insurance, 401(k) matching, and paid time off. Ready to build a future in customer service? Apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in customer databases
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, target-driven environment
- Basic computer literacy with typing proficiency (30+ WPM)
- Positive attitude and willingness to learn new technologies
- Reliable internet connection for remote work options
- Must pass background check and drug screening