Job Description
Join Chicago's fastest-growing customer service team! ConnectCare Solutions is seeking motivated individuals for our entry-level call center positions – no experience required. We provide comprehensive paid training to transform you into a confident customer service professional. Enjoy competitive pay, flexible scheduling, and clear career advancement opportunities in a supportive, modern environment.
Why Choose Us?
- Paid 4-week training program
- Health benefits after 90 days
- Free downtown parking & public transit reimbursement
- Mentorship program for career growth
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution time)
- Collaborate with team to improve customer satisfaction scores
- Adhere to compliance protocols for data security
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset
- Pass background check and drug screen