Job Description
Launch Your Career in Orlando's Thriving Call Center Industry!
Join ConnectServe Solutions, a leader in customer experience, as an Entry-Level Call Center Associate. No experience required – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in sunny Orlando, FL.
Why Choose Us?
- Full paid training program ($1,200 value)
- Health benefits, 401(k), and paid time off
- Performance-based quarterly bonuses
- Modern, collaborative workspace
- Clear career growth path to leadership
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and provide solutions using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve processes
- Participate in ongoing training and development sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – open to career changers
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (30+ WPM)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- Reliable transportation to our Orlando facility
- Pass background check and drug screening