Job Description
Launch your career with ConnectCare Solutions! We're seeking motivated Entry-Level Call Center Representatives in Columbus, OH and Virginia with comprehensive paid training. Join our award-winning team and become a vital part of our customer success story. No experience necessary – we provide all the tools and training you need to thrive in a dynamic, supportive environment.
Why Join Us?
- Free paid training program ($1,200 value)
- Clear career advancement paths to team lead/supervisor
- Comprehensive benefits package (Day 1 eligibility)
- Modern, collaborative workspaces in Columbus and Virginia
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce/Zendesk databases
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing coaching and training sessions
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and strong problem-solving abilities
- Availability to work flexible shifts (including weekends)
- No prior experience required – training provided
- Must pass background check and drug screening
- Authorized to work in the US without sponsorship