Job Description
Launch your career in customer service with our comprehensive paid training program! CustomerFirst Solutions is seeking motivated Entry Level Call Center Representatives to join our dynamic team in San Antonio. No prior experience required—we provide all the tools and training you need to succeed. Enjoy competitive pay, benefits, and a supportive work environment designed for growth.
Our 4-week paid training program covers industry-leading software, communication techniques, and customer retention strategies. Upon completion, you'll transition into a full-time role with opportunities for advancement into team leadership or specialized departments.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution time)
- Collaborate with team members to enhance customer experiences
- Participate in ongoing training to maintain product knowledge
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- No prior call center experience necessary
- Must pass background check and drug screen
- Authorization to work in the United States