Job Description
We are excited to announce a Hiring Event in Raleigh, NC! If you are looking to start a rewarding career in customer service, this is the perfect opportunity for you. We are seeking enthusiastic Entry Level Call Center Representatives to join our growing team. No prior experience is required—we provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $19.50 per hour based on shift availability.
- No Experience Needed: We value attitude and coachability over experience.
- Benefits Package: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear career progression paths within the organization.
As a Call Center Representative, you will be the voice of our brand, ensuring our customers receive the support they need. If you are ready to take the next step in your professional journey, apply for our Hiring Event today!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while adhering to company policies and scripts.
- Accurately document customer interactions and account information into the CRM database.
- Provide product information and process orders, returns, or exchanges as requested.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Identify opportunities for process improvement and suggest solutions to management.
Qualifications
- High school diploma or equivalent required; college degree preferred but not mandatory.
- Strong verbal communication skills and the ability to speak clearly and professionally.
- Excellent active listening skills and the ability to understand and address customer needs.
- Basic computer proficiency and typing skills (minimum 30-40 WPM).
- Reliable internet connection and a quiet workspace if working remotely.
- Ability to work flexible shifts, including weekends, evenings, and holidays.