Job Description
Are you a motivated self-starter looking to launch a rewarding career in customer service? Nexus Communications is expanding our team in San Antonio and is seeking enthusiastic Entry Level Call Center Representatives to join our dynamic support squad.
Whether you are looking for your first job or a career change, we provide comprehensive paid training and a clear pathway for advancement. We value soft skills, work ethic, and a positive attitude over prior experience.
Why Join Us?
- Competitive Pay: Earn $18.00 - $24.00 per hour with performance bonuses.
- Full Benefits: Medical, dental, and vision insurance available from day one.
- Professional Growth: Clear internal promotion paths to Team Lead, Supervisor, and Management roles.
- Modern Environment: State-of-the-art technology and a supportive, inclusive culture.
Don't let a lack of experience hold you back. Apply today and take the first step towards a stable, high-growth career in the heart of San Antonio!
Responsibilities
- Manage a high-volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Provide accurate information regarding products, services, and account status.
- Document all interactions and resolutions in our CRM database.
- Identify upsell and cross-sell opportunities to enhance customer value and meet sales targets.
- Collaborate with team leads to ensure service level agreements (SLAs) are met.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection (if remote hybrid role).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving skills and a customer-first mindset.