Job Description
Are you ready to launch a successful career in the booming customer service industry? Apex Contact Solutions is looking for dedicated individuals to join our team as Entry Level Call Center Representatives in San Antonio, TX.
We provide comprehensive paid training to ensure you have the tools you need to succeed. Whether you are looking for a local position in San Antonio or a remote opportunity that includes Virginia, we offer a supportive environment where you can grow your skills and advance your career.
Why Choose Us?
• Paid Training: No prior experience required.
• Competitive Pay: $18 - $22 per hour.
• Flexible Schedules: Full-time and part-time options available.
• Growth Opportunities: Clear pathways to advancement within the company.
Responsibilities
- Manage inbound and outbound calls to assist customers with inquiries and product information.
- Resolve customer issues efficiently while maintaining a high level of professionalism and empathy.
- Document all customer interactions accurately in our CRM database.
- Identify and communicate product or service opportunities to increase customer value.
- Collaborate with the team to meet daily performance and quality assurance targets.
- Stay updated on product knowledge and company policies through ongoing training.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is a plus but not required.
- Basic computer literacy and typing skills.
- Strong verbal communication and active listening abilities.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection for remote positions.