Job Description
Join ConnectSolutions Inc. as a Night Shift Call Center Representative in Philadelphia and launch your career in customer service! We offer comprehensive paid training, competitive compensation, and a supportive team environment. This role is perfect for night owls seeking stable income with growth opportunities. Work remotely or in our modern downtown Philadelphia office with flexible scheduling options. Enjoy benefits including health insurance, paid time off, and performance bonuses. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call volume, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to company protocols and compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency and internet navigation
- Problem-solving mindset and patience
- Reliable transportation to office (if onsite)
- Background check and drug screen required