Job Description
Launch your customer service career with no experience required! CityConnect Communications offers paid training for our entry-level call center positions in Washington DC. Join our award-winning team and gain valuable skills while earning competitive pay. We provide comprehensive on-the-job training, flexible scheduling options, and clear career advancement paths. If you're a motivated communicator ready to grow professionally, this is your perfect opportunity!
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document call details and customer interactions accurately
- Meet performance metrics including call volume and resolution targets
- Collaborate with team members to enhance service quality
- Adhere to company protocols and regulatory requirements
- Participate in ongoing training and skill development sessions
Qualifications
- No prior experience necessary – paid training provided
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Resilience under pressure and positive attitude
- Basic typing proficiency (25+ WPM)
- Flexible availability including evenings and weekends
- U.S. work authorization and clear background check