Job Description
Join our award-winning customer service team in Washington, NC! No experience needed – we provide comprehensive training to launch your career in a dynamic call center environment. As a trusted partner for Fortune 500 companies, we offer competitive pay, flexible scheduling, and growth opportunities for motivated individuals. Immediate start positions available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Document interactions accurately in our customer management system
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance service delivery
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (no college required)
- Strong communication and active listening skills
- Ability to navigate computer systems and learn software quickly
- Reliable internet connection for remote work options
- Positive attitude and customer-focused mindset
- Willingness to work flexible shifts including evenings/weekends
- Background check and drug screening required post-offer