Job Description
Join our award-winning customer support team as a Part-Time Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional digital experiences to our global clientele. This remote-friendly role offers flexible scheduling (20-30 hrs/week) with competitive pay and comprehensive training. Perfect for students, career-changers, or anyone seeking work-life balance in the heart of NYC. Our exclusive hiring event on October 25th guarantees on-the-spot interviews!
Responsibilities
- Resolve customer inquiries via live chat with 90%+ first-contact resolution
- Maintain detailed case documentation in Salesforce
- Collaborate with technical teams to resolve escalated issues
- Proactively identify upsell opportunities for premium services
- Adhere to SLA response times and quality metrics
- Participate in weekly training on product updates
Qualifications
- 1+ years experience in customer support or chat-based roles
- Exceptional written communication (typing 50+ WPM)
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced digital environments
- Available 4-6 days/week including weekend shifts
- Authorized to work in the United States
- Strong problem-solving and conflict resolution skills