Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of excellence for our Minneapolis-based clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your North Carolina home office. Enjoy competitive pay, comprehensive training, and a flexible schedule while making meaningful connections with customers across the United States. As a key member of our virtual team, you'll resolve inquiries with speed and compassion, contributing to our mission of transforming customer experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in ongoing training to master new products and service protocols
Qualifications
- 1+ years of customer service experience in remote or hybrid environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving skills and emotional intelligence
- Authorized to work in the United States