Job Description
Launch your career with our comprehensive paid training program! ConnectCare Solutions is seeking motivated individuals for entry-level call center positions in San Antonio. No experience required – we invest in your success through industry-leading training, competitive wages, and growth opportunities. Join our award-winning team and build transferable skills in customer service, communication, and problem-solving. Enjoy benefits including health insurance, 401(k) matching, and paid time off after 90 days.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Maintain detailed customer records in CRM systems
- Meet performance metrics including call quality and resolution times
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required
- Strong verbal communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Proficient with basic computer applications
- Customer-focused mindset and problem-solving aptitude
- Flexible schedule availability including evenings/weekends
- Must pass background check and drug screening