Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking dynamic Night Shift Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a modern work environment with immediate opportunities for career advancement. This is your chance to become part of a company that values innovation and employee growth while serving Fortune 500 clients.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve technical and billing issues with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
- Support cross-functional initiatives during peak hours
Qualifications
- Minimum 6 months customer service/call center experience
- Strong typing skills (40+ WPM) and tech proficiency
- Ability to work flexible night shifts (10 PM - 6 AM)
- Excellent communication and problem-solving abilities
- High school diploma or equivalent required
- Proficiency with Microsoft Office and CRM platforms
- Ability to pass background check and drug screening
- Spanish bilingual preferred but not required