Job Description
Launch your customer service career with no experience required! SupportHub Global is seeking enthusiastic Chat Support Specialists for our Fort Worth team. We offer comprehensive paid training to equip you with all necessary skills.
Join a dynamic team where you'll resolve customer inquiries via live chat, build relationships, and grow professionally. Enjoy competitive pay, benefits, and clear advancement pathways.
Why Join Us?
- Full-time position with paid training (4 weeks)
- Competitive hourly rate + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Remote-friendly hybrid work options
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve billing, technical, and product issues
- Document interactions in CRM systems accurately
- Collaborate with team members for complex resolutions
- Adhere to company SLAs and quality standards
- Continuously improve product knowledge
- Identify upsell opportunities for premium services
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Strong written communication skills
- Typing speed: 45+ WPM
- Reliable home internet connection
- Ability to multitask in fast-paced environment
- Patience and empathy for customer needs
- Must pass background check