Job Description
Launch your career in tech with our entry-level Chat Support position in Norfolk, Virginia! No prior experience neededâcomprehensive paid training included. Join our dynamic team and become the voice of innovation while helping customers resolve issues through live chat.
At TechConnect Solutions, we invest in our people. Youâll gain hands-on experience in customer communication, troubleshooting, and digital tools while building a foundation for long-term growth in the tech industry. Enjoy competitive pay, benefits, and a supportive environment where your success is our priority.
Responsibilities
- Respond to customer inquiries via live chat with speed and professionalism
- Resolve technical issues, billing questions, and product concerns
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Maintain customer satisfaction metrics (CSAT, FCR)
- Adapt to new products and processes through continuous learning
Qualifications
- High school diploma or equivalent (GED)
- Exceptional written communication skills
- Minimum 35 WPM typing accuracy
- Basic computer proficiency (Google Workspace, CRM tools)
- Customer-focused mindset and problem-solving aptitude
- Ability to multitask in a fast-paced digital environment
- Commitment to completing 2-week paid training program