Job Description
Launch your career in customer support with paid training at TechCare Solutions! We're seeking passionate entry-level chat support agents to join our dynamic teams in San Diego, CA and North Carolina. No experience required – we provide comprehensive training to equip you with the skills needed to excel in remote and hybrid support environments. Enjoy competitive pay, career growth opportunities, and a supportive culture where your development is prioritized.
As a key member of our customer success team, you'll resolve inquiries via live chat while building lasting client relationships. This role is perfect for tech-savvy individuals with strong communication skills looking to enter the thriving tech support industry.
Responsibilities
- Deliver exceptional customer support through live chat channels
- Troubleshoot technical issues for software/hardware products
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (required)
- Strong written communication skills
- Ability to type 40+ WPM with accuracy
- Basic proficiency with web browsers and software
- Customer service mindset (patience & empathy)
- Reliable internet connection for remote work
- Available to work rotating shifts (including weekends)
- U.S. work authorization required