Job Description
Are you a great communicator looking for an immediate start? Apex Support Solutions is seeking an enthusiastic Entry Level Chat Support Representative to join our dynamic team in Fort Worth, Texas. In this role, you will provide exceptional customer service through online chat platforms, helping clients resolve issues efficiently and professionally.
We are looking for individuals who are patient, tech-savvy, and ready to grow. Whether you are transitioning from retail, hospitality, or looking for your first job, we provide comprehensive training and a supportive environment to help you succeed.
Why Apply?
- Immediate Start: Join our team within days of applying.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- No Experience Required: We provide full paid training to get you up to speed.
Responsibilities
- Respond to customer inquiries via live chat in a professional and timely manner.
- Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
- Enter customer data accurately into the CRM system and maintain up-to-date records.
- Escalate complex technical issues to senior support tiers when necessary.
- Maintain a positive, empathetic, and professional tone during all interactions.
- Adhere to company scripts, policies, and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer skills and familiarity with web browsers and chat interfaces.
- Excellent typing speed (minimum 40 WPM).
- Strong written communication skills with perfect grammar and spelling.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.