Job Description
Are you ready to launch your career in Customer Service?
Apex Support Solutions is currently seeking enthusiastic, self-motivated individuals to join our growing team as Entry Level Chat Support Representatives. We are looking for people based in Philadelphia, PA, who are eager to learn and ready to start immediately. This is a fantastic opportunity for those looking to break into the tech and support industry with no prior experience required.
In this role, you will be the first point of contact for our clients, providing exceptional support through live chat channels. You will help resolve customer inquiries, troubleshoot issues, and ensure our clients have a seamless experience. If you are a great communicator and want to work in a modern, fast-paced environment, we want to hear from you.
Why Join Us?
- Immediate Start: Onboarding begins ASAP.
- No Experience Necessary: We provide comprehensive training.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Modern Work Environment: Collaborative culture in Philadelphia.
Responsibilities
- Respond to Customer Inquiries: Interact with customers via live chat to resolve issues and answer questions regarding our products and services.
- Problem Resolution: Troubleshoot technical difficulties and provide accurate solutions or escalate complex issues to senior support staff.
- Maintain Professionalism: Uphold a positive and empathetic tone in all written communications to ensure customer satisfaction.
- Document Interactions: Accurately log chat logs and customer feedback into the CRM system for future reference.
- Stay Updated: Keep abreast of product updates and company policies to provide informed assistance.
- Collaborate: Work closely with the support team to share insights and improve overall service quality.
Qualifications
- Education: High school diploma or GED required.
- Communication Skills: Excellent written English skills; ability to type at least 35 words per minute.
- Technical Proficiency: Comfortable navigating multiple computer applications and browsers simultaneously.
- Internet Connection: Reliable, high-speed internet connection is mandatory for remote or hybrid work.
- Availability: Ability to work flexible shifts, including evenings and weekends, as required.
- Attitude: A friendly, patient, and proactive approach to helping others.