Job Description
Are you a great communicator looking for a flexible career? Apex Support Solutions is seeking a highly motivated Entry Level Chat Support Representative to join our elite remote team. We pride ourselves on delivering world-class customer experiences, and we need passionate individuals to help us maintain our reputation.
This is a full-time position based in Jacksonville, FL, with the flexibility to work from the comfort of your home. You will interact with customers via live chat, providing real-time solutions to inquiries and ensuring complete satisfaction. If you have a knack for problem-solving and a friendly demeanor, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($16.00 - $20.00).
- Comprehensive training program for entry-level candidates.
- Health, dental, and vision insurance available after 90 days.
- Flexible schedule and work-from-home freedom.
Responsibilities
- Respond to customer inquiries promptly and professionally via live chat channels.
- Utilize CRM software to log interactions and update customer records accurately.
- Identify customer needs and provide accurate information regarding our products/services.
- Escalate complex issues to the appropriate management team for resolution.
- Maintain a high level of empathy and patience in every digital interaction.
- Adhere to company guidelines regarding response time and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Must reside within the Jacksonville, FL area or be willing to relocate.
- Excellent written communication skills with a focus on grammar and tone.
- Typing speed of at least 35 WPM.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.