Job Description
Join our dynamic customer experience team as an Entry-Level Chat Support Specialist! TechNova Solutions is seeking passionate communicators to deliver exceptional digital customer service from our Charlotte headquarters. This is your gateway to a thriving career in tech support with comprehensive training, growth opportunities, and a collaborative culture that values your voice.
We're looking for detail-oriented individuals who thrive in fast-paced digital environments. As a key touchpoint for our global clients, you'll transform inquiries into resolutions while building lasting relationships. Enjoy competitive benefits, flexible scheduling options, and a modern workspace in Charlotte's bustling tech corridor.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across digital platforms
- Document interactions accurately in our CRM system with attention to detail
- Collaborate with senior support agents to resolve complex technical issues
- Maintain positive brand voice during all customer interactions
- Participate in continuous training to master product knowledge
- Identify and escalate recurring technical issues to engineering teams
- Achieve monthly performance metrics for response time and resolution rate
- Contribute to knowledge base articles for self-service resources
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 50 WPM typing accuracy with strong written communication skills
- Proficiency in Microsoft Office and basic troubleshooting tools
- Customer service experience preferred but not required
- Ability to multitask in fast-paced digital environments
- Empathetic problem-solving approach with patience
- Reliable high-speed internet connection for remote work flexibility
- Availability for flexible shifts including evenings/weekends