Job Description
Join our dynamic customer experience team as an Entry-Level Chat Support Specialist! We're seeking passionate individuals to deliver exceptional digital assistance to our growing client base. This is your launchpad into a rewarding customer service career with growth opportunities into senior roles or specialized departments. Enjoy competitive pay, comprehensive training, and a collaborative work environment in Columbus's thriving tech corridor.
Responsibilities
- Provide real-time chat support to resolve customer inquiries, technical issues, and product questions
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify opportunities to improve customer experience workflows
- Adhere to brand voice guidelines and service level agreements
- Participate in ongoing training on new products and support techniques
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service or chat support experience
- Exceptional written communication skills with professional tone
- Proficient in multitasking and typing 40+ WPM
- Strong problem-solving abilities and emotional intelligence
- Basic technical troubleshooting knowledge (software/hardware)
- Availability to work flexible shifts including weekends
- U.S. work authorization required