Job Description
Join our dynamic customer success team as an Entry-Level Chat Support Specialist! At Denver Tech Solutions, we're revolutionizing digital experiences for clients nationwide. This role is your gateway to a rewarding career in tech support, offering comprehensive training and growth opportunities. Work in our vibrant Denver office alongside industry experts dedicated to excellence.
We're seeking tech-savvy communicators who thrive in fast-paced environments. You'll be the first point of contact for our clients, delivering exceptional support through our chat platform. If you're passionate about problem-solving and building customer relationships, this is your chance to launch a career with a company that invests in its people.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Document all interactions in our CRM system with precision and detail
- Collaborate with senior team members to troubleshoot complex problems
- Contribute to knowledge base articles and process improvements
- Maintain high customer satisfaction scores through empathetic communication
- Adhere to SLA targets while maintaining quality standards
- Participate in ongoing training to master new products and tools
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or tech support experience
- Exceptional written communication skills with professional tone
- Ability to type 50+ WPM with high accuracy
- Proficiency in CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving abilities and patience under pressure
- Basic technical knowledge of internet connectivity and browsers
- Must be authorized to work in the United States