Job Description
Join NexusConnect Solutions as an Entry-Level Chat Support Specialist and launch your customer service career in Jacksonville's thriving tech hub! We're seeking enthusiastic communicators to deliver exceptional digital experiences for our diverse client base. This full-time role offers comprehensive training, career advancement opportunities, and a collaborative environment where your growth is prioritized. If you're passionate about helping others and thrive in fast-paced digital interactions, this is your perfect starting point!
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems while maintaining data quality
- Collaborate with support teams to escalate complex cases
- Meet performance metrics for response time and CSAT scores
- Continuously update product knowledge through training modules
- Contribute to process improvements for chat support workflows
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with high accuracy
- Exceptional written communication skills
- Ability to multitask across multiple chat conversations
- Basic troubleshooting aptitude for software issues
- Customer-focused mindset with problem-solving abilities
- Proficiency with web-based tools and CRM platforms
- Previous customer service experience a strong plus