Job Description
Join our dynamic customer experience team at TechConnect Solutions, a leading tech innovator in San Jose's vibrant downtown. We're seeking passionate entry-level professionals to deliver exceptional support through our live chat platform. This role offers comprehensive training, career growth opportunities, and a collaborative environment where your communication skills shine. Perfect for recent graduates or career changers looking to launch their tech support career in the heart of Silicon Valley.
Responsibilities
- Provide real-time text-based support via chat to resolve customer inquiries and technical issues
- Document all interactions in CRM systems with precision and professionalism
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain high customer satisfaction scores through empathetic and solution-oriented communication
- Continuously improve knowledge base articles and support documentation
- Participate in weekly training sessions to master new products and tools
- Monitor chat queues during assigned shifts to maintain response time standards
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent written communication skills with strong attention to detail
- Basic computer proficiency and ability to navigate multiple systems simultaneously
- Customer service mindset with patience and problem-solving aptitude
- Ability to work flexible hours including weekends and holidays as needed
- No prior experience required; comprehensive training provided
- Must be authorized to work in the United States
- Typing speed of 40+ WPM with 95% accuracy