Job Description
Join TechConnect Solutions as an Entry-Level Chat Support Specialist and launch your career in customer service excellence! We're seeking passionate communicators to deliver exceptional digital support to our clients in the vibrant heart of Washington DC. This full-time role offers comprehensive training, growth opportunities, and a collaborative team environment where your voice matters. Help shape the future of customer interactions while building valuable skills in tech and communication.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Adhere to SLAs and maintain high customer satisfaction scores
- Continuously update knowledge base with new product/service information
- Proactively identify process improvements for chat support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with 95% accuracy
- Basic proficiency in CRM software and chat platforms
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Customer service mindset with empathy and patience
- US work authorization and reliable internet connection