Job Description
Join our award-winning customer support team as an Entry-Level Chat Support Specialist! We're seeking enthusiastic individuals to deliver exceptional virtual assistance to clients across the Pacific Northwest. This remote-friendly role offers immediate start and comprehensive training to launch your career in customer service.
At CustomerFirst Solutions, we value growth and work-life balance. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your contributions matter. Perfect for recent graduates or career changers looking to enter the tech support field.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Resolve technical issues, billing questions, and product support requests
- Document interactions accurately in our CRM system
- Collaborate with senior agents on complex cases
- Maintain positive customer satisfaction metrics
- Participate in ongoing product and process training
- Identify opportunities for service improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Excellent written communication skills
- Basic computer proficiency (Windows/Mac, browsers, email)
- Customer service mindset with problem-solving abilities
- Ability to multitask in fast-paced environments
- No prior experience required – training provided
- Must be authorized to work in the US