Job Description
Launch your customer service career with our paid training program! TechConnect Solutions is seeking motivated individuals for entry-level chat support roles in Fort Worth. No prior experience required – we provide comprehensive paid training to equip you with essential skills. Join our dynamic team and grow while helping customers resolve technical inquiries via live chat. Enjoy competitive pay, benefits, and clear career advancement paths.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy
- Resolve technical issues using knowledge base resources after training
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Maintain high customer satisfaction scores
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to type 35+ WPM with accuracy
- Strong problem-solving aptitude
- Basic computer proficiency
- Customer service mindset
- No experience required – training provided