Job Description
Launch your career in customer service with TechConnect Solutions! We're seeking motivated individuals for our entry-level chat support positions in Jacksonville, FL. No experience needed – we provide comprehensive paid training to equip you with the skills for success. Join a dynamic team where your growth matters and enjoy competitive pay plus benefits.
Why Join Us?
- Full-time position with benefits package
- 4-week paid training program
- Career advancement opportunities
- Collaborative, supportive work environment
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues using knowledge base and troubleshooting protocols
- Document interactions and maintain detailed case notes
- Collaborate with senior team members on complex escalations
- Meet performance metrics for response time and resolution rate
- Proactively identify process improvements
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills
- Ability to type 45+ WPM with high accuracy
- Basic computer proficiency and internet navigation
- Customer-first mindset and problem-solving aptitude
- Reliable internet connection for remote work
- Availability to work flexible shifts including weekends
- Positive attitude and eagerness to learn