Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist in Columbus, OH! We're seeking motivated individuals with a passion for customer service to provide exceptional remote chat support. No experience required – we offer comprehensive paid training to accelerate your career growth. Enjoy a collaborative environment, competitive benefits, and opportunities for advancement in the tech industry. Perfect for recent graduates or career changers looking to launch their IT support career.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Document interactions using CRM systems and maintain accurate case records
- Collaborate with senior team members to resolve complex technical problems
- Adhere to company protocols and service level agreements (SLAs)
- Continuously improve product knowledge through ongoing training modules
- Identify trends in customer issues to contribute to process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills and typing proficiency (40+ WPM)
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and internet navigation skills
- Ability to work independently in a remote setting
- Reliable high-speed internet connection and quiet workspace
- Must pass background check and drug screening