Job Description
Join our award-winning customer support team as an Entry-Level Chat Support Specialist! ConnectLocal Support is seeking tech-savvy individuals to provide exceptional remote chat assistance to customers in Seattle and Ohio. This fully remote position offers flexible hours, comprehensive training, and growth opportunities within our dynamic tech company.
As a vital member of our support ecosystem, you'll troubleshoot technical issues, resolve billing inquiries, and deliver personalized solutions through real-time chat. We value clear communication, patience, and a passion for helping others. If you're ready to launch your career in customer service while working from home, apply today!
Responsibilities
- Resolve customer inquiries via live chat with professionalism and empathy
- Troubleshoot technical issues for software and hardware products
- Process returns, exchanges, and billing adjustments accurately
- Document interactions and maintain detailed case records
- Collaborate with senior agents to resolve complex escalations
- Contribute to knowledge base improvements and process optimizations
Qualifications
- High school diploma or equivalent required (college preferred)
- Minimum 6 months customer service experience
- Excellent written communication and typing skills (60+ WPM)
- Proficient with Microsoft Office and chat software
- Reliable home office setup with high-speed internet
- Authorized to work in the United States
- Available to work evenings/weekends (rotating schedule)