Job Description
Join Philadelphia's leading customer support revolution! SupportHub Solutions is hosting an exclusive hiring event for Local Chat Support Specialists to deliver world-class digital assistance to our growing client base. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities right here in the City of Brotherly Love. Why Philadelphia? Our downtown hub offers unbeatable transit access, vibrant culture, and a collaborative team environment. What you'll gain: Industry-leading training, flexible scheduling options, and performance bonuses. Ready to grow? Apply now to secure your spot at our hiring event!
Responsibilities
- Provide real-time chat support across multiple digital platforms (web, mobile, social)
- Resolve customer inquiries with empathy and efficiency while maintaining SLA targets
- Document interactions using CRM systems and escalate complex issues to senior specialists
- Collaborate with cross-functional teams to improve support workflows
- Participate in ongoing training to master product knowledge and support techniques
- Monitor chat queues during peak hours to ensure minimal wait times
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer support experience (chat/email/phone)
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Exceptional problem-solving and multitasking abilities
- Available to work evenings/weekends during peak seasons
- Clear English communication skills with Philadelphia local knowledge
- Reliable transportation to our downtown Philadelphia office