Job Description
Join TechConnect Solutions' elite night shift team as a Chat Support Specialist! We're hosting an exclusive hiring event for tech-savvy professionals in Indianapolis who thrive in dynamic, customer-facing roles. This is your chance to launch a rewarding career in tech support with flexible scheduling, comprehensive training, and growth opportunities. Enjoy a collaborative culture focused on innovation while serving diverse clients across multiple industries. Our night shift positions offer premium compensation and benefits designed for modern professionals. Apply now to become part of Indiana's fastest-growing tech support network!
Responsibilities
- Deliver real-time technical support via chat platforms for software, hardware, and network issues
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with Tier 2 engineers to resolve complex technical escalations
- Maintain customer satisfaction scores above 95% through empathetic communication
- Adhere to SLA protocols for response and resolution times
- Contribute to knowledge base articles and process improvement initiatives
- Participate in cross-functional training sessions for new technologies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years in customer support or technical troubleshooting experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Exceptional written communication skills with strong grammar proficiency
- Ability to multitask in fast-paced digital environments
- Experience with Zendesk, Salesforce, or similar support platforms
- Flexible schedule availability including weekends and holidays
- CompTIA A+ or similar certification is a plus