Job Description
Join TechSupport Solutions Inc. as an Entry Level Chat Support Specialist in Fort Worth! We're seeking passionate communicators to deliver exceptional customer service through our digital chat platform. This full-time position includes comprehensive training and growth opportunities within our dynamic tech support team. Perfect for recent graduates or career changers looking to start in customer service!
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues for software/hardware products
- Document interactions accurately in CRM systems
- Collaborate with senior agents for complex escalations
- Meet daily response time and quality metrics
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 40 WPM typing speed with accuracy
- Basic computer literacy (Windows, browsers, email)
- Strong written communication skills
- Customer service mindset with problem-solving aptitude
- Ability to multitask in fast-paced environments
- No prior experience required (training provided)
- Reliable internet connection for remote work options