Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking motivated Entry-Level Chat Support Specialists in Columbus, OH, with comprehensive paid training. No experience required – we'll teach you everything you need to succeed in a dynamic remote support environment. Enjoy competitive pay, flexible scheduling, and growth opportunities within our award-winning team.
Join 500+ professionals who started their journey with us. Our 4-week paid training program covers product knowledge, communication techniques, and troubleshooting skills. After training, you'll handle live chats for Fortune 500 clients while developing valuable technical and interpersonal expertise.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using knowledge base and escalation protocols
- Document all interactions in CRM system with detailed resolution notes
- Maintain 95% customer satisfaction score through empathetic communication
- Collaborate with Tier 2 support for complex problem resolution
- Participate in weekly skill-building workshops
- Adhere to HIPAA/GDPR compliance standards for data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written communication skills with zero tolerance for typos
- Ability to type 40+ WPM with 98% accuracy
- Proficient in Google Workspace and Windows OS
- Quick learner with passion for technology and customer service
- Reliable internet connection (minimum 20 Mbps)
- Available for weekday shifts between 8 AM - 8 PM EST