Job Description
Join our award-winning customer service team as a Local Customer Service Representative and become the voice of our Philadelphia-based clients! We're seeking passionate professionals to deliver exceptional remote support while building meaningful connections with customers in Pennsylvania and beyond. Enjoy the flexibility of 100% work-from-home arrangements with full benefits, competitive pay, and career growth opportunities. If you thrive in dynamic environments and want to make a tangible impact, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Pennsylvania-based clients
- Resolve customer inquiries with empathy and efficiency using CRM tools
- Document interactions accurately in Salesforce and internal systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training on products and service protocols
- Contribute to process improvement initiatives
Qualifications
- 1+ years of customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience ideal)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including weekends as needed
- PA residency required for local client support