Job Description
Join our award-winning customer experience team in Philadelphia! We're seeking passionate Chat Support Specialists to deliver exceptional digital customer service from our modern downtown office. This role offers immediate start and opportunity for growth within a dynamic tech environment.
At CustomerConnect Solutions, we believe in empowering our team with cutting-edge tools and comprehensive training. Enjoy competitive benefits, flexible scheduling options, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple digital platforms
- Document interactions accurately in CRM systems while maintaining 95% quality score
- Collaborate with cross-functional teams to escalate complex technical issues
- Contribute to knowledge base updates and process improvement initiatives
- Maintain 95+ customer satisfaction score through empathetic communication
- Participate in weekly training sessions to enhance product knowledge
- Monitor chat queues with 30-second response time adherence
Qualifications
- Minimum 1 year customer service experience in digital channels
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar CRM platforms
- Ability to multitask in high-volume chat environments
- Strong problem-solving skills with attention to detail
- Availability to work flexible shifts including weekends
- High school diploma or equivalent required
- Philadelphia residency preferred for immediate onboarding