Job Description
Join our dynamic customer success team as an Entry-Level Chat Support Specialist in Fort Worth! We're seeking motivated individuals to deliver exceptional digital customer experiences through real-time chat interactions. This is your opportunity to launch a rewarding career in customer service with immediate start available and comprehensive training provided.
What We Offer:
- Competitive hourly pay with performance-based incentives
- Comprehensive onboarding and ongoing skill development
- Health benefits, PTO, and 401(k) matching
- Modern collaborative workspace in downtown Fort Worth
- Clear career advancement pathways
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time SLA
- Resolve technical issues, billing questions, and product concerns
- Document interactions accurately in CRM system with detailed notes
- Escalate complex cases to Tier 2 support with clear context
- Maintain positive CSAT scores above 95%
- Collaborate with team members to share best practices
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 45 WPM typing speed with 98% accuracy
- Proficient in Microsoft Office and CRM platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 simultaneous chats
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Available for flexible shifts including weekends