Job Description
Join our award-winning customer experience team as an Entry-Level Chat Support Specialist in Charlotte! We're hosting a dedicated hiring event for motivated individuals passionate about delivering exceptional digital customer service. This is your gateway to a thriving career in tech support with comprehensive training, growth opportunities, and a collaborative work environment. Perfect for recent graduates or career changers seeking to build foundational skills in customer communication and problem-solving.
Responsibilities
- Provide real-time text-based support to customers via company chat platforms
- Resolve inquiries related to products, services, and account management
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain positive customer relationships through empathetic communication
- Adhere to service level agreements and quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with excellent written communication
- Proficiency in basic computer applications and multitasking
- Strong problem-solving abilities with customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience a plus
- Must pass background check and pre-employment assessment