Job Description
Join ConnectCare Solutions as an Entry-Level Chat Support Specialist and kickstart your career in customer service excellence! We're seeking friendly, tech-savvy individuals to provide real-time assistance via chat platforms to our diverse client base. Enjoy a supportive environment, comprehensive training, and opportunities for growth in one of Fort Worth's fastest-growing tech hubs. Immediate start available!
Responsibilities
- Deliver prompt, professional customer support via text-based chat channels
- Resolve inquiries regarding products, services, and account management
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain high customer satisfaction scores (CSAT)
- Adhere to company protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Exceptional written communication skills
- Proficient with web-based tools and multitasking
- Ability to type 40+ WPM accurately
- Strong problem-solving and empathy skills
- Reliable internet connection and quiet workspace
- Available for flexible shifts (including weekends)