Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist at ConnectLocal Solutions! We're seeking passionate individuals to provide exceptional customer service through real-time chat channels. This is your chance to launch a rewarding career in customer support with immediate start opportunities. Enjoy competitive pay, flexible scheduling, and comprehensive training—all while making a tangible impact on our community. Apply today to become part of Seattle's fastest-growing support network!
Responsibilities
- Deliver timely and accurate responses to customer inquiries via live chat
- Resolve technical and billing issues with empathy and efficiency
- Document all interactions in our CRM system for quality tracking
- Collaborate with senior agents to escalate complex cases
- Maintain product knowledge through continuous learning modules
- Support customers across multiple digital platforms (web/mobile)
- Contribute to improving support scripts and FAQs
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with high accuracy
- Proficiency in Google Workspace and basic troubleshooting
- Strong written communication skills in English
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable internet connection and quiet home office space
- Available for flexible shifts including weekends