Job Description
Are you a patient problem solver with excellent communication skills? Zenith Support Solutions is expanding our Columbus, OH team and is looking for a dedicated Part-Time Chat Support Specialist to join us. We offer comprehensive paid training to ensure you are fully equipped to provide top-tier service.
In this role, you will interact with customers via live chat to resolve inquiries, troubleshoot technical issues, and provide product information. We value flexibility and offer a supportive environment where your growth matters.
Responsibilities
- Respond to customer inquiries via live chat in a timely and professional manner.
- Assist customers with product troubleshooting and technical support.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to senior support staff when necessary.
- Ensure a high level of customer satisfaction and retention.
- Collaborate with the support team to improve service protocols.
Qualifications
- High school diploma or equivalent; some college is a plus.
- Must reside in or be willing to commute to Columbus, Ohio.
- Excellent typing speed (40+ WPM) and grammar skills.
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving abilities and a customer-first mindset.
- Previous customer service experience is preferred but not required for paid training.