Job Description
Join our award-winning customer experience team as an Entry Level Chat Support Specialist! We're seeking passionate individuals to deliver exceptional remote customer service from home. This is your gateway to a thriving career in tech support with full benefits, flexible scheduling, and growth opportunities into higher-tier support roles. Perfect for recent graduates or career changers with strong communication skills. Enjoy a supportive virtual environment with comprehensive training and mentorship.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple channels
- Document interactions using CRM systems with precision and attention to detail
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain product knowledge through continuous training modules
- Contribute to improving customer experience workflows
- Adhere to quality assurance metrics and service level agreements
Qualifications
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months customer service experience or internship
- Proficient in typing (45+ WPM) with strong written communication
- Comfortable working in remote/virtual environments
- Basic technical troubleshooting knowledge (OS, browsers, apps)
- Ability to multitask in fast-paced digital environments
- Must reside in Jacksonville, FL or Georgia