Job Description
Launch Your Career in Customer Service!
Join our dynamic team as an Entry-Level Chat Support Specialist in Fort Worth, TX! We're seeking passionate individuals to provide exceptional customer support through live chat channels. This is your opportunity to grow with a tech-forward company while making a real impact on customer experiences. No prior experience required – we provide comprehensive training!
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- Clear career advancement path
- Modern, collaborative work environment
- Ongoing professional development
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues, billing questions, and product concerns
- Document interactions accurately in CRM system
- Escalate complex issues to senior support specialists
- Collaborate with team to improve chat support processes
- Maintain positive brand voice during all interactions
- Participate in monthly performance reviews and training
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing speed 40+ WPM
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote options
- Available for flexible shifts including weekends
- Must pass background check and drug screen