Job Description
Join our award-winning Raleigh call center team with comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer experiences while building a rewarding career path. Enjoy competitive pay, benefits, and advancement opportunities in a supportive environment.
What We Offer:
- Full paid training program (4 weeks)
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Windows, CRM systems)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Raleigh facility
- No prior call center experience required