Job Description
Join our dynamic team at TechConnect Solutions and launch your career in customer support! We're seeking passionate Entry Level Chat Support Specialists for our Illinois operations. This is your chance to develop professional skills while making a real impact on customer experiences.
Why Choose Us?
- Comprehensive paid training program
- Clear career advancement pathways
- Collaborative team environment
- Competitive benefits package
Our next hiring event in Chicago is the perfect opportunity to start your journey. Apply today and become part of our award-winning support team!
Responsibilities
- Respond to customer inquiries via live chat with empathy and accuracy
- Resolve technical and billing issues through multi-channel support
- Document interactions in CRM systems while maintaining quality standards
- Collaborate with senior agents to escalate complex cases
- Meet KPIs for response time and customer satisfaction scores
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Exceptional written communication skills
- Basic technical troubleshooting knowledge
- Ability to thrive in fast-paced environments
- Strong problem-solving and critical thinking abilities
- Flexibility to work evenings/weekends as needed
- Previous customer service experience a plus